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Store Policies

We know you'll love our products! But just in case...

Please note that any of our handmade products with any slight faults, leather changes, paper differences are part of the production process. These can not be claimed as damages. 

We're happy to refund any products that have been damaged by postage. We do pack all our products ourselves and can assure that the product is as new prior to postage. 

If you're unsure simply contact us via email:
contact@trucknco.com.au
or by phone:
0438923224
 

If you are convinced your product is not up to standard please use our contact form to organise either an exchange or re-reimbursement.

Please note: Goods purchased by you from TRUCKnCo over 3 weeks prior may be refused for claim.

All gift cards purchased online have a 12 month expiry date from date of purchase.

TRUCKnCo will deliver Australia wide.

We can also deliver internationally on request.

Please contact us for an international orders before placing your order to discuss your needs.

All packages sent within Australia will be sent via Australia Post. Expected standard delivery is:
3 - 14 working days.

Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by email:
contact@trucknco.com.au
or by phone:
0438923224
within 3 working days of receipt of goods to discuss your situation.

Any damaged products that are of fault of Australia Post need to be left as they were delivered to you and taken to your local Australia Post branch for a claim to be filed.
 

We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

TRUCKnCo reserves the right to accept or deny any claim until the item is inspected by us. If on inspection of claim, item is found faulty or not to standard exchange of goods or refund will be provided.

Under no circumstances will loss or damage to property, physical injury, or financial loss be entertained.

Whilst all care is taken, TrucknCo does not accept liability for any negligence we may have caused.

Privacy Policy

BUSINESS NAME: TRUCKnCo

ABN: 11 093 772 359

REGISTRATION: TRUCKnCo is the sole owner of all content collected at www.trucknco.com.au

TRUCKnCo will not publish or display members’ contact or financial information. Further, TRUCKnCo will NOT provide a third party with contact details, including email addresses, at any time.

TRUCKnCo customers may be contacted directly by TRUCKnCo for a variety of services and/or marketing reasons. Such communication will include but is not limited to: Special Offers and Updates, Newsletter, Service Announcements and the like.

Such contact will be via normal email. It is the responsibility of each TRUCKnCo customer to ensure that personal contact information, particularly the email address is kept current and valid.

Credit Card via Secured Website:

TRUCKnCo uses Shopify payments, a leading payment gateway and PayPal.
We do not collect or have access to this information. 

This web site takes every reasonable precaution to ensure privacy and to protect customers information, particularly contact information and financial information.
Where sensitive information such as financial information is requested (eg credit card details) , that information is encrypted and protected to the highest industry standard in common use – SSL.